Effective Date: January 1, 2022

At Sash Optics, customer satisfaction is important to us. If you are not satisfied with your purchase, we are here to help.

🔁 Returns

You may request a return if:

• The product received is damaged

• The product received is incorrect

• The product has a manufacturing defect

Return requests must be made within 3 days of receiving the order.

To initiate a return, please contact our support team with your order details and product photos.

❌ Non-Returnable Items

Certain items cannot be returned, including:

• Used products

• Contact lenses that have been opened

• Products damaged due to misuse

• Orders with incorrect prescription details provided by the customer

💰 Refunds

Once the returned product is received and inspected:

• Approved refunds will be processed within 5–7 working days.

• Refunds may be issued via bank transfer or the original payment method, depending on the payment type.

🔄 Exchanges

If you received a damaged or incorrect product, we may offer:

• Product replacement

• Exchange for the correct item

📦 Return Shipping

In case of damaged or incorrect items, Sash Optics may cover the return shipping cost.

📬 Contact for Returns

To request a return or refund, please contact:

📧 Email: info@sashoptics.com
🌐 Website: www.sashoptics.com