Shipment Policy

Effective Date: January 1, 2022

At Sash Optics, we aim to deliver your eyewear and vision products quickly and safely across Pakistan.

📦 Order Processing

Once your order is confirmed:

Orders are usually processed within 1–2 working days.
Prescription-based orders may require additional processing time.

You will receive confirmation once your order has been dispatched.

🚚 Delivery Time

Estimated delivery times are:

Major Cities: 2–4 working days
Other Cities / Remote Areas: 3–6 working days

Delivery times may vary due to courier delays, weather conditions, or public holidays.

📍 Shipping Coverage

We deliver across Pakistan through reliable courier partners.

Please ensure that the shipping address and contact number provided during checkout are accurate.

📞 Delivery Communication

Courier companies may contact you to confirm delivery. Please keep your phone available to avoid delivery delays.

📦 Order Tracking

Once shipped, customers may receive tracking details via SMS, email, or WhatsApp (if available).

⚠️ Delivery Issues

If you experience any problems with delivery, please contact us and we will assist you as soon as possible.

📧 Email: info@sashoptics.com
🌐 Website: www.sashoptics.com

Refund and Returns Policy

Effective Date: January 1, 2022

At Sash Optics, customer satisfaction is important to us. If you are not satisfied with your purchase, we are here to help.

🔁 Returns

You may request a return if:

The product received is damaged
The product received is incorrect
The product has a manufacturing defect

Return requests must be made within 3 days of receiving the order.

To initiate a return, please contact our support team with your order details and product photos.

❌ Non-Returnable Items

Certain items cannot be returned, including:

Used products
Contact lenses that have been opened
Products damaged due to misuse
Orders with incorrect prescription details provided by the customer

💰 Refunds

Once the returned product is received and inspected:

Approved refunds will be processed within 5–7 working days.
Refunds may be issued via bank transfer or the original payment method, depending on the payment type.

🔄 Exchanges

If you received a damaged or incorrect product, we may offer:

Product replacement
Exchange for the correct item

📦 Return Shipping

In case of damaged or incorrect items, Sash Optics may cover the return shipping cost.

📬 Contact for Returns

To request a return or refund, please contact: